Support Options
A team of specialists you can trust
VeeCode offers strategic and specialized support that evolves with your needs, ensuring efficient and continuous adoption of our Internal Developer Portal and API Management solutions. Our support consists of:
Reactive Support : Asynchronous service via ticket platform, initiated by the customer for incident resolution, questions, or improvement requests, with the possibility of synchronous support in specific cases (Assisted Support).
Proactive Support : Monthly meetings with specialists for platform feedback, improvement suggestions, and preventive actions.
- 1 business day SLA for first response. 8x5 support
- 3 synchronous sessions of up to 1 hour that can be used by the customer
Standard
Get all your questions answered about our solutions. No more issues with DevOps, API Development, Kubernetes, AWS, and more.*
*Price based on number of users and desired service level
Support includes:
8x5 support- One business day SLA
- Support for all plugins
- Support for all templates
- Direct access to our specialists
Enterprise
Count on our strategic and specialized support to ensure efficient and continuous adoption of our solutions.
*Price based on number of users and desired service level
Support includes:
- 24x7 support
- One business day SLA
- Support for all plugins and templates
- Direct access to our specialists
- Exclusive AI features