Platform Support
Count on our team of qualified and experienced professionals who will help you get the most out of our products and tools, considering the details of your IT department. In addition, we can help with doubts that come up while using our products and components that are embedded in our solution. Our plan is to support at a much lower cost than having a full-time specialist professional on your team.
Our experts are ready to help you with
- Kong API Gateway
- AWS EKS
- Okta
- Insomnia
- Git Providers
- Code Generator Quarkus
- Keycloak
- Docker
- Kubernetes
- Mockserver
- DevPortal
- Okteto
- OpenAPI
- Code Generator Spring Boot
- Terraform
- Argo CD
What's included in our support
Questions
Obtain answers about installation, configuration, and use of our products while considering the details of your workflow, as well as support for any artifacts generated by the product.
Troubleshooting
Any issues that may pop up will be quickly resolved to return to normal operation.
Bug fixes
Report bugs you find and help us understand how they impact you to ensure they are fixed and avoided in the future.
Interact with our team
Subscribers have access to our Service Portal where they can submit and track the fulfillment of their requests.
Guaranteed response times
We ensure responses according to the support type contracted.
- Standard Support: best-effort with 1-business day SLA. Includes 10 monthly support calls (max 2 simultaneous), community access, and asset library.
- Enterprise Support: same-day response, 24/7 support, customizable to the customer's needs. Sold via direct contact.
Note: This is not an emergency service. In special cases, the support service may not be available. We'll inform by email at least 3 weeks in advance.
Pricing
To access Support, you must be a Platform subscriber. Check out the pricing page for details.