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FAQ
Frequently Asked Questions
Standard support follows a self-service approach, where you access the ticket and communication platform and bring us your issues so we can help you solve them. Enterprise support, on the other hand, is tailored to your needs, where we can solve your problems with you, outlining a strategy and deadlines together. Or, depending on the context, solve them for you by allocating our team to focus on the necessary issues.
No. Our products are free. We only charge for personalized support services, which offer help with stacks related to APIs, microservices, and DevOps.
Yes, by choosing the complete journey of Fast Track, Launch Workshop, and support, you get a discount on your purchase.
We are running a launch promotion, so take advantage of the opportunity to access the most comprehensive specialized support on the market at an affordable price.
We offer a 15-day free trial during which your card will not be charged. The chosen package will only be charged after this trial period.
These are support operation models. The 8x5 model means our support is available 8 hours a day, 5 days a week. The 24x7 model means 24 hours a day, 7 days a week, that is, full-time support.
You can find us on our social networks (Instagram, LinkedIn), as well as in our Discord community, where you'll find perfect channels to ask questions and connect with the tech community.
Our main contact channel is the Discord community, where you'll find a dedicated feedback channel and your input will be genuinely heard. You can also contact us through any of our communication channels, and we will be very happy with your contribution.
DevPortal is a platform that centralizes your specifications and APIs, making microservices management easier. Today, we understand that microservices architecture is necessary to deliver value to our users. DevPortal acts as a showcase for specifications and APIs, making it easier to control and test services.