Platform Support
Count on our team of qualified and experienced professionals who will help you to get the most out of our products and tools. Considering the details of your IT deparment. In addition, we can help with doubts that come up while using our products and components that are embedded in our solution. Our plan is to support at a much lower cost than having a full-time specialist professional on your team.
Our experts are ready to help you with
- Kong API Gateway
- Kubernetes
- Aws eks
- Mockserver
- Okta
- Dev Portal
- Insomnia
- Okteto
- Git Providers
- OpenAPI
- Code Generator Quarkus
- Code Generator Spring Boot
- Keycloak
- Terraform
- Docker
- Argo CD
What's included in our support
Questions
Obtain answers about installation, configuration, and use of our products while considering the details of your workflow, as well as support for any and all artifacts generated by the product.
Troubleshooting
Any issues that may pop up will be quickly solved and back to normal working order.
Bug fixes
Report any bugs you find and help us understand how they impact you to get them fixed, and find ways to avoid it in the future.
Interact with our team
All our subscribers havesubscribers users have access to our Service Portal where they can send and follow the process of fulfilling all their requests.
Guaranteed response times
We ensure that we will respond to your requests according to the type of support contracted.
- In Standard Support best-effort support with 1-business day SLA. Access to 10 monthly support calls, with a maximum of 2 simultaneous, access to our community and support channels, asset library.
- In Enterprise Support same day response, 24/7 support, with customizable adjustments with the customer. Agreement being marketed via direct contact.
It is important to note that the support service is not an emergency service.
In some special cases, support service will not be available. These days will be informed by email at least 3 weeks in advance.
Pricing
To get access to Support, you must be a Platform subscriber. Check out the pricing page pricing page for details.